Privacy Policy

This Privacy Policy describes how Firehouse Sandwiches ("we," "our," or "us") collects, uses, and shares information about you when you use our website (firehousedelivery.com), mobile application, and other online products and services (collectively, the "Services") or when you otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create an account, participate in any interactive features of the Services, fill out a form, make a purchase, apply for a job, communicate with us via third-party social media sites, request customer support, or otherwise communicate with us. The types of information we may collect include:

• Your name, email address, postal address, phone number, and other contact information
• Password and security information used for authentication and account access
• Payment information, such as credit card or banking information (note that payment information is processed by our payment processors and we do not store complete credit card numbers on our servers)
• Information about your food preferences, allergies, and dietary restrictions
• Your delivery instructions and preferences
• Any other information you choose to provide

Information We Collect Automatically

When you access or use our Services, we automatically collect information about you, including:

• Log Information: We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
• Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Location Information: We may collect information about the precise location of your device when you consent to the collection of this information. We may also collect information about your approximate location each time you access the Services based on your IP address.
• Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as "pixel tags" or "clear GIFs") are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, please see "Your Choices" below.

Information We Collect from Other Sources

We may obtain information from other sources and combine that with information we collect through our Services. For example, we may collect information about you from third parties, including but not limited to social media platforms, data enrichment providers, and advertising networks.

Use of Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information, including confirmations, receipts, and order updates
• Deliver the products you order, including coordinating with our delivery personnel
• Send you technical notices, updates, security alerts, and support and administrative messages
• Respond to your comments, questions, and requests, and provide customer service
• Communicate with you about products, services, offers, promotions, rewards, and events offered by Firehouse Sandwiches and others, and provide news and information we think will be of interest to you
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Firehouse Sandwiches and others
• Personalize and improve the Services and provide content or features that match user profiles or interests
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
• Carry out any other purpose described to you at the time the information was collected

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

• With vendors, service providers, and consultants that perform services for us, including delivery services, payment processing, email delivery, customer service, and marketing
• With third parties for their own services and marketing purposes, unless you opt out of this type of sharing
• In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Firehouse Sandwiches or others
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
• Between and among Firehouse Sandwiches and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership
• With your consent or at your direction

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used by Firehouse Sandwiches and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity.

We specifically use the following analytics and advertising services:

• Google Analytics: For more information about Google Analytics, please visit Google's Privacy Policy.
• Facebook Pixel: For more information about Facebook advertising, please visit Facebook's Data Policy.

For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices or www.youronlinechoices.eu/.

Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.

Transfer of Information to the United States and Other Countries

Firehouse Sandwiches is based in the United States and we process and store information in the U.S. Therefore, we and our service providers may transfer your information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.

Your Choices

Account Information

You may update, correct, or delete information about you at any time by logging into your online account or emailing us at info@firehousedelivery.com. If you wish to delete or deactivate your account, please email us at info@firehousedelivery.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional emails or text messages from Firehouse Sandwiches by following the instructions in those communications or by updating your preferences in your account settings. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Mobile Push Notifications/Alerts

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Location Information

When you first launch our mobile application, you will be asked to consent to the application's collection of location information. If you initially consent to our collection of location information, you can later stop the collection of this information by changing the preferences on your mobile device. You may also stop our collection of location information by following the standard uninstall process to remove our mobile application from your device.

Your California Privacy Rights

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at info@firehousedelivery.com.

In addition, if you are a California resident, you have the following rights with respect to your personal information:

• Right to Know: You have the right to request what personal information we have collected, used, disclosed, and sold about you over the past 12 months.
• Right to Delete: You have the right to request the deletion of your personal information that we collect or maintain, subject to certain exceptions.
• Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information to third parties.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising these rights.

To exercise these rights, please contact us at info@firehousedelivery.com or call us at +440565470031.

Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@firehousedelivery.com.